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Digital Edition Terms & Conditions

1. About Digital Subscriptions

A digital subscription provides you with access to the Neos Kosmos Digital Edition of the newspaper.  

In these terms and conditions, "Neos Kosmos" means Ethnic Publications Pty Ltd, publisher of Neos Kosmos newspaper.

Neos Kosmos General Conditions of Use apply to all digital subscriptions.

2. Processing and Payment, including Grace Period

Neos Kosmos will process your digital subscription purchase as promptly as possible. Your payment details must be verified before your subscription can be activated.

If your initial payment authorisation is revoked, your subscription will be terminated. We reserve the right to reject any subscription order at any time.

If you subscribe via the iTunes or Google Play stores your subscription will renew automatically unless you cancel according to our cancellation policy (see clause 7 below). Payment for digital subscriptions via iTunes or Google Play will be direct debited from your provided credit or debit account at the expiry of your
initial subscription period.  

Subscriptions other than via iTunes or Google Play will need to be renewed by the subscriber on or prior to your current subscription falling due.

It is your responsibility to provide valid payment details.

Unless specified otherwise in the Cancellation policy, all charges are non-refundable.

If for some unforeseen reason your complete access to our services are unavailable for a continuous period of more than 24 hours you may be eligible for a credit of a pro-rated amount for the period of the service outage. For avoidance of doubt if you are unable to access our services due to problems not related to Neos Kosmos then you are not eligible for a refund or credit of any nature.

Please note that subscriptions purchased via the iTunes or Google Play stores will not automatically be granted access to the digital website edition. There may be a delay of up to 24 hours for access to be granted. If a subscriber has any queries in relation to this issue they should contact: digital@neoskosmos.com.au

3. Pricing

When you purchase a digital subscription, the price will be made clear during the order process. You agree to pay the price stated at the time of your order. You also agree to the billing frequency stated at the time of your order.

All prices are in Australian Dollars (AUD).

Neos Kosmos reserves the right to change the prices and fees at any time. We will provide you with 14 days' notice if the regular rate of a digital subscription changes from what was stated at the time of your order.

Price changes will take effect from your next billing date after the notice period. If you do not wish to continue your Digital Subscription at the revised price, You may cancel your subscription before the end of Your current direct debit pay cycle.

4. Promotions

Neos Kosmos may at times offer special promotions and offers. The specific terms and conditions of each offer will be stated at the time of the promotion and will apply in addition to these digital subscription Terms and Conditions. In the event of any inconsistency between the terms and conditions of a special offer and these digital subscription Terms and Conditions, these digital subscription Terms and Conditions will apply.

You may be required to provide your payment details when you sign up for a promotion. If this is a direct debit offer, your subscription will be automatically renewed after your initial payment at the standard subscription rate unless you cancel under the terms of the cancellation policy

From time to time Neos Kosmos may offer promotional items with its digital bundle subscriptions. From time to time and at its discretion, Neos Kosmos will communicate with its subscribers about the availability of such items and how to redeem them.

5. Software products

When you purchase a digital subscription that includes the Neos Kosmos for iPad apps, your purchase and terms of use will
also be subject to the Apple Terms of Service, available at www.apple.com/legal/terms

When you purchase a digital subscription that includes the Neos Kosmos App for Android, your purchase and terms of use will also be subject to the Google Play Terms of Service, available at https://play.google.com/intl/en_au/about/play-terms.html

6. Managing your Digital Subscription

Online management of your account and personal details is not available. If you have any requests please email: digital@neoskosmos.com.au

(the email must be sent from the account you subscribed to the Neos Kosmos digital edition)

7. Suspension Policy. Digital subscriptions cannot be suspended under any circumstances.

8. Cancellations, Refunds & Returns

iTunes subscribers can cancel their subscription at any time by accessing their iTunes account. Google Play subscribers can cancel their subscription at any time by accessing their Google Play account. All other subscribers can cancel their digital subscription at any time by contacting: digital@neoskosmos.com.au

Your cancellation will apply upon the expiry date of your current subscription period. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period. You will continue to have the same access and benefits until the end of your current billing period.

Digital subscriptions are non-refundable. There are no returns or refunds as it is digital. Any queries regarding this policy should be directed to: digital@neoskosmos.com.au

9. Neos Kosmos right to change digital products

Neos Kosmos reserves the right to modify the content, inclusions, type and availability of any digital product at any time. In the event your subscription package changes, you will be given 14 days notification prior to when you would need to make a decision to cancel and not be affected. Your package will change automatically take place from your next billing cycle.

We reserve the right under special circumstances to enable free access to our subscriber content for a limited period of time. During this time subscribers will not be eligible for a refund.

If any or all of our digital products are temporarily unavailable, you will not automatically be entitled to receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

10. Your Privacy

You agree that your name, address, email address, year of birth, postcode, and mobile/telephone number will be collected and stored by Neos Kosmos and used for the purpose of managing your subscription, communicating with you about Your subscription and to notify you of any associated customer offers or benefits or future subscriptions, unless otherwise notified by you.

11. Disclaimers

You agree that any errors made in entering your contact information and order details are your responsibility and Neos Kosmos is not liable for any consequences that may arise as a result of such errors or incorrect information, including but not limited to sending the subscription to the address as notified by you.

To the extent permitted by law, Neos Kosmos is not liable to you for any loss or damage incurred by you in connection with your subscription, whether direct, consequential, special, indirect or other loss or damage. In any event, Neos Kosmos's maximum liability to you is limited to the value of the subscription fees paid within the previous twelve months.

12. General

You acknowledge that these digital subscription Terms and Conditions may be modified by Neos Kosmos from time to time, including but not limited to terms relating to fees and charges, cancellation and modifying your subscription.

13.   Definitions

In these terms and conditions:

"Neos Kosmos", "we" or "us" means Ethnic Publications Pty Ltd, publisher of Neos Kosmos newspaper.

"Subscriber", "Customer" or "You" means a person who is a subscriber to the Neos Kosmos Digital Edition.

A "Digital Edition Subscription" means a paid subscription to the Neos Kosmos Digital Edition.

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