Subscribers to MySat, the platform providing Greek TV channels to Australians, have encountered many issues this year.
Earlier in the year, solar interference and damage to the satellite saw users unable to access their favourite shows.
This issue was said to be out of their control and affected many other major broadcasting companies.
Neos Kosmos understands that more issues have since arisen.
Some subscribers have reached out to Neos Kosmos because they had no luck communicating with the company.
Customers say that issues have still not been resolved, like when six weeks ago, two channels went off the air with no explanation.
Subscribers are still paying full price for the subscription however.
“Many of us have tried calling and using social media to get info. They don’t pick up their phones,” Cathy Charalambakis told Neos Kosmos.
Cathy has become the voice for many elderly in the community, and has been vocal on social media about the issues.
“Next step is reporting this mob to the ACCC because it’s getting beyond a joke – that in particular, Greek paying members are being taken advantage of knowing full well most members are elderly and don’t know where to turn.
“They have had seven months to fix their technical issues – but they have sat on it.”
She said the biggest concern is the lack of any communication since this whole debacle started, adding that subscribers were given some temporary channels to view, which were not viewable most times.
“The quality has been awful. We have had to fight with some staff telling paying customers that Skai and Rik were never part of the Greek packages. Outright lies.”
The loss of Greek channels has been particularly impactful for many, especially elderly expatriates, who view these channels as a valuable source of companionship.
76-year-old Stavroula is one of those impacted by the issues with MySat.
“It has been how many months without some of the shows (channels), it is ridiculous.”
“I asked my son for help, he tried to call them but nothing.
“This is the only way I can watch the Greek shows, very easy before all these problems this year.
“They need to be accountable for what they are doing.”
Neos Kosmos reached out to MySat to look into what they are doing about these issues.
MySat’s representative Mario Kiteri responding to the criticisms said: “After the initial outage back in February we tried very hard to fully restore our services but that was not possible due to the limited capacity that we were given by Intelsat on the new transponder where we placed our channels.”
“We were only given enough capacity to only restore our major flagship channels. Since then we were trying very hard to get more capacity to fully restore all of our channels.
“At last we are successful in doing so and as we speak we are testing another transponder to launch the rest of our channels.
He added that the services will be fully restored very soon, giving a timeline of within a week or two.
“I would like to take this opportunity to thank our viewers for their patience and understanding.”
